Return Policy
Effective Date: June 2026
We sincerely appreciate your decision to shop with acvoonse. Our team is committed to providing thoughtfully selected desk and stationery essentials designed to support organization, productivity, creativity, and everyday workspace experiences.
If you encounter an unexpected issue with your order, please contact our customer support team at support@acvoonse.com, providing your Order Number and the email address associated with your purchase. Please carefully review our post-purchase guidelines below.
1. Final Sale Stipulation
Please note that purchases completed through the acvoonse storefront are generally considered final.
Our business operates under a structured return and exchange policy. The primary exceptions apply to products that:
- Arrive with a verified manufacturing defect.
- Are damaged during transportation.
- Are incorrectly fulfilled due to an error in our order preparation process.
Requests outside of these circumstances may not qualify for return, replacement, or refund consideration.
2. Quality Flaws and Transit Damage
Before shipment, our team takes reasonable measures to ensure products are properly prepared and packaged.
However, if a desk or stationery product from our collections arrives damaged, defective, incomplete, or differs from your confirmed order, please contact our customer service team as soon as possible.
To maintain eligibility for review, customers must inspect their package upon delivery and submit a formal claim within seven (7) calendar days from the tracked delivery date.
Please send your claim to:
Your email should include:
- Your official Order Number and the email address associated with the purchase.
- A detailed written explanation describing the damage, defect, missing component, or incorrect item received.
- Clear photographs or video evidence showing the product condition, packaging, shipping label, or relevant issue.
Our customer service team will carefully evaluate each request based on the information and supporting evidence provided.
Depending on the specific circumstances, we may authorize one of the following resolutions:
- A complimentary replacement of the affected product.
- A partial store credit or refund.
- A full refund where applicable.
All resolutions are determined individually according to the nature and severity of the issue.
3. Refund Processing
If a partial or full refund is approved as the appropriate resolution, the authorized amount will generally be returned to the original payment method used during checkout.
Refunds typically require 7 to 12 business days to appear in your account after processing.
Please note that the final processing timeline depends on your bank, credit card provider, payment platform, or financial institution.
4. Exchange Policy
acvoonse does not provide traditional exchanges for personal preference changes, including:
- Different styles.
- Different colors.
- Different sizes.
- Alternative products.
Replacement requests are generally limited to cases where the original item has been verified as damaged, defective, or incorrectly shipped through our official claim process.
Customers who wish to purchase a different product may place a separate order through our online store.
5. Unauthorized Return Shipments
Customers must not send products back to our corporate address, warehouse, or fulfillment facilities without receiving explicit written authorization from an acvoonse customer support representative.
Before any return or replacement process can be considered, customers must first submit a formal claim and receive approval instructions from our team.
Any package returned without prior authorization may be refused upon arrival.
acvoonse accepts no responsibility, custody, or financial liability for unauthorized return shipments and cannot guarantee refunds, replacements, or reimbursement for packages sent without approval.
Contact Our Support Desk
If you require additional clarification regarding our refund procedures or need to submit a product-related claim, our customer service team is available to assist:
- Operating Brand: acvoonse
- Corporate Entity: Biolution (HongKong) Limited
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Registered Address:
Office No. 6, 27th Floor,
Wealth Commercial Centre,
No. 48 Kwong Wa Street,
Mong Kok, Kowloon, Hong Kong - Customer Support Email: support@acvoonse.com
- Direct Telephone Line: +1 (225) 240-4729